Frequently Asked Questions
Everything you need to know about your Oh Polly order.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while Express shipping options are available for next-day delivery if ordered before 4 PM GMT.
What is your return policy?
We offer a 21-day return window from the date your order is delivered. Items must be unworn, with all tags attached and in their original packaging.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our size chart, as our signature bodycon fabrics are designed for a close fit.
Can I change or cancel my order?
Once an order is placed, it is processed immediately by our warehouse team. Therefore, we are unable to make changes or cancellations once the order is confirmed.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and flexible payment options including Klarna and Afterpay.
Are your items sustainably made?
We are committed to reducing our environmental impact through our 'For the Future' initiative, focusing on sustainable sourcing and ethical manufacturing processes.